Information obligations
Customer information for consumers/mandatory information required by law
Table of contents
0. Mandatory information for consumers as required by law
1. Identity and service address of the contractor
2. Essential characteristics of the goods or services
3. Total price of the goods or services
4. Costs for the use of telecommunication means utilised for concluding the contract
5. Payment, delivery and performance terms and conditions
6. Information on handling complaints
7. Statutory warranty rights
8. Contract term
9. Functionality of digital content and applicable technical security measures for such content
10. Out-of-court complaint and appeal procedure, and online platform for the out-of-court settlement of consumer law disputes
11. Right of withdrawal for consumers pursuant to Section 312 g, Paragraph 1 BGB
12. Specific technical steps that lead to the conclusion of a contract
13. Storing the contract text after conclusion of the contract, and accessibility for the customer
14. Identification and correction of input errors
15. Languages available for conclusion of the contract
16. General business terms and conditions, data privacy
0. Mandatory information for consumers as required by law
Our offering under the Internet address www.hqg.de is intended exclusively for consumers. Insofar as we provide services for consumers under distance selling contracts and contracts concluded outside office premises in terms of Section 312d of the German Civil Code (BGB) in conjunction with Article 246 a, Section 1 of the Introductory Law to the German Civil Code (EGBGB), and contracts concluded through electronic legal transactions in terms of Section 312i BGB in conjunction with Article 246 c EGBGB, we inform said consumers in accordance with legal requirements as follows:
1. Identity and service address of the contractor
Lindnerhof-Taktik GmbH
Represented by the Managing Director: Josef Sixt
Isarring 3
83661 Lenggries, Germany
HQG High Quality Gear is a trademark of Lindnerhof-Taktik GmbH.
Internet: http://www.hqg.de
E-mail: info@hqg.de
Telephone: +49(0)8042 - 50 390 - 0
Fax: +49(0)8042 - 50 390 - 99
Commercial register entry: Munich District Court, HRB 191873
Responsible chamber: Munich Chamber of Industry and Commerce
VAT ID number pursuant to Section 27 a) of the VAT Act (UStG): DE281263071
2. Essential characteristics of the goods or services
The essential characteristics of the goods or services offered by us are defined by the respective item descriptions of the goods or services in our online shop.
3. Total price of the goods or services
Prices on our website are total prices including VAT as required by law. The prices published on our website at the time of ordering shall apply. Shipment is at the customer’s expense. An overview of shipping options and the resulting shipping costs can be found under the “Shipping Costs” link in the immediate vicinity of the price disclosed in the respective article description in our online shop. The total price and the respective shipping costs are also displayed to the customer in the shopping cart and clearly listed on an overview page, where they have to be confirmed by the customer. No further costs that are not listed in detail on the overview page before placing the order are incurred. We do not conclude perpetual or subscription contracts through our online shop. Please see our general business terms and conditions for further information.
4. Costs for the use of telecommunication means utilised for concluding the contract
The customer does not incur any costs for the use of telecommunication means utilised for concluding the contract beyond the mere use of the telecommunication means.
5. Payment, delivery and performance terms and conditions
For our payment, delivery and performance terms and conditions, please see our “Payment Types” information page and our general business terms and conditions. There you will also find information about the means of payment/payment options accepted by us. Information about any existing delivery restrictions (such as limited stock, country-specific restrictions and so on) is found on our “Delivery Restrictions” information page.
6. Information on handling complaints
In case of complaints or objections, you can reach us using the contact information provided under section 1. We will process your request as quickly as possible.
7. Statutory warranty rights
Our customers have statutory warranty rights. Further information is found in our general business terms and conditions.
8. Contract term
We do not conclude contracts for recurring or perpetual performance through our online shop. The contracts concluded between customers and us do not contain any minimum terms. Customers do not commit to any minimum term with the conclusion of a contract.
9. Functionality of digital content and applicable technical security measures for such content
We do not conclude contracts about digital content through our online shop.
10. Out-of-court complaint and appeal procedure, and online platform for the out-of-court settlement of consumer law disputes
We are currently not subject to any out-of-court complaint and appeal procedure. The right of the customer to use the European Commission’s online platform for the out-of-court settlement of disputes under consumer law remains unaffected. The European Commission has set up an online arbitration platform for the out-of-court settlement of consumer law disputes regarding contractual obligations arising from online purchase contracts/online service contracts, which can be utilised by customers (as consumers). The platform is accessible under http://ec.europa.eu/consumers/odr/
Our e-mail address is: info@hqg.de .
11. Right of withdrawal for consumers pursuant to Section 312 g, Paragraph 1 BGB
All details regarding the right of withdrawal for consumers pursuant to Section 312g, Paragraph 1 of the German Civil Code (BGB), the corresponding terms and conditions, deadliens and the procedure are found in our general business terms and conditions and on our website on the information page “Instructions to exercise the right of withdrawal”. Before completing the order, the existence, contents, consequences and possibility to exercise the right of withdrawal are pointed out again to the customer on the overview page in a clear and comprehensible manner.
12. Specific technical steps that lead to the conclusion of a contract
The presentation of goods in our online shop is subject to change without notice and does not constitute an offer in the legal sense. It is a request for the customer to submit a binding offer to us. By clicking the “Add to cart” button, the customer can put the respective goods into the virtual shopping cart. This process is not binding and does not constitute a contract offer. Before an order is submitted, the contents of the order including the customer data are summarised on an overview page. Here the customer can correct all order data using the modification fields provided. By checking off the field “I accept the general business terms and conditions”, the customer acknowledges that only these business terms and conditions are applicable for the legal relationship with us. By clicking the “Order and pay” button, the customer submits a binding offer to us for the conclusion of a purchase contract. Subsequently the customer receives an automatically generated e-mail from us confirming receipt of the order by us and reproducing its details (order acceptance). This order acceptance does not constitute acceptance of the contract. A contract is only concluded by sending an order confirmation or delivering the goods.
Please see our general business terms and conditions for further information.
13. Storing the contract text after conclusion of the contract, and accessibility for the customer
The contract text is stored for our own purposes after conclusion of the contract. The customer can view the contract terms and conditions on the overview page before and immediately after concluding the order, and print or save (“Save as PDF”) them at any time using the print function of the customer’s browser. Furthermore, we shall provide the customer with the contract text including these general business terms and conditions in text form after the customer places the order and no later than with delivery of the goods. The customer is obligated to store or print this order acceptance so that the content is available to the customer in a permanent form. A registered customer can also view the content of the order using the “Login” > “My Account” function. Our general business terms and conditions can be viewed, printed and saved (by using the print function of the web browser “Save as PDF”) at any time on our website www.hqg.de on the information page “General business terms and conditions”.
Please see our general business terms and conditions for further information.
14. Identification and correction of input errors
All customer input after placing goods in the “shopping cart” using the “Add to cart” button can be displayed again on the overview page (“Shopping cart”) and corrected there. Here the customer can identify and correct input errors before entering customer data in a subsequent step and concluding the order in a final step with the “Order and Pay” button.
Please see our general business terms and conditions for further information.
15. Languages available for conclusion of the contract
The exclusive contract language is German.
16. General business terms and conditions, data privacy
Otherwise please refer to to our general business terms and conditions, which become part of the content of every contract concluded with us and are found on our information page “General Business Terms and Conditions”, and to our data privacy statement which you will find on our information page “Data Privacy Statement”.